FAQs

Sales tax will be calculated and collected according to the delivery point of your order.  

In accordance with current law, we are required to collect sales tax on all orders delivered in Alabama, Arkansas, Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa,Kansas Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington and Wisconsin at the prevailing rate of sales tax in each location.  

Once your account is coded to order tax free all future orders will be tax exempt providing you login to your account using the login and password.
Tax exempt customers who do not login to the tax exempt account will be charged sales tax and refunds may not be available for exempt orders that checkout as taxable.

Tax Exempt Purchasing

We do not collect sales tax on any orders from any state not listed above.

If you are tax-exempt and located in any of these states, please email your tax-exempt certificate to service@BulkOfficeSupply.com or fax to (516) 252-1527, PRIOR to placing  your order. 

Please be sure to include the email address associate with your account on the tax-exempt certificate.  

Once your certificate is received, and your account has been coded, we will notify you by email to proceed with your order.

***Please be sure to CREATE AN ACCOUNT before sending your certificate.***

REGULAR PRODUCTS
Products must be returned within 30 days of the ship date. The items must be in their original packaging, unused and in salable condition to receive credit.  Customer is responsible for all shipping and handling costs relating to returned merchandise, including initial delivery and return delivery. If multiple warehouses were used to fill your order each item will have to be returned to their respective warehouse.  Items returned may incur a restocking charge of up to 20%. Food items, medical related items and certain electronic items are not returnable.
You MUST receive a return authorization from us before merchandise is returned.  

In order for us to properly refund a return, you must receive a return authorization from us before merchandise is returned.  Please call customer service at (800)658-1488 for a return authorization # and return instructions.  Any merchandise received without a valid R/A # or in poor condition will be refused and returned to sender.
Please allow up to 15 business days for return processing and credit to appear on your credit card statement.

Any merchandise received without a valid R/A # or in poor condition will be refused and returned to sender.
Please allow up to 15 business days for return processing and credit to appear on your statement

BULK PRODUCTS
Bulk orders can be returned within 30 days of purchase (except for food items and items that are medical related) These returns are subject to a restocking fee and vary by manufacturer up to 25%. Please note restocking fees are imposed by the manufacturer and are remitted to the manufacturer and BulkOfficeSupply.com does not profit from these fees.

****CUSTOMER IS RESPONSIBLE for arranging and all shipping costs to the warehouse on the Return Authorization as designated by the manufacturer for the return. ***** PLEASE BE ADVISED the return location is likely not to be local to the customer and the return freight is likely to be substantial, BulkOfficeSupply.com does not arrange or pay for the return freight and is not able to provide the amount of the return freight.

You MUST receive a return authorization from us before merchandise is returned. 

To arrange for a Return Authorization for a BULK return please call (800)658-1488.

Please inspect your order carefully for defects and shortages upon receipt.

Shortages and defective claims must be received within 1 business day of receiving order.

To report a claim call (800)658-1488.  Defective items will be picked up at our expense.  Replacement product will be shipped at NO CHARGE and prepaid UPS labels will be emailed for your return.  
Defective merchandise must be returned within 30 days of receipt of the prepaid return labels.  

If  the defective product is not returned after 30 days your credit card will be charged for the replacement order.

Free shipping for most orders over $55.00
Orders below $55.00  incur $8.99 shipping charges

For FREE SHIPPING on orders over $55.00 

Orders that are not UPS’able and require a truck delivery will be charged a minimum amount of $105 and will be calculated at checkout.

All payments must be made by American Express, Visa, MasterCard, Discover and Pay Pal.
At our discretion we reserve the right to refuse credit card payments and request prepayment by wire transfer.

We do not accept Purchase Orders or Open Net 30 credit accounts for Non Governmental organizations.

PURCHASE ORDERS are only accepted from governmental agencies and school districts that are part of the local government, All purchase orders must be for orders with a minimum of $100.00.
All payments for Purchase Orders must be received within 30 days of receipt of merchandise. Orders will only be shipped to verifiable governmental/school district locations. Purchase Orders shipping to residential locations will be refused

To place an order using a Purchase Order.
1. Place your order online selecting payment method Purchase Order. Please place the order and you will receive an order number.
2. Fax or email a hard copy of your OFFICIAL PURCHASE ORDER along with the order number to (516)252-1527 or Service@BulkOfficeSupply.com. Order will not ship without receipt of Purchase Order.

3. Please include a copy of your state sales tax exemption certificate if tax was added to your order so we can remove sales tax.
   
   
   Purchase Orders are not accepted from individuals or Non Governmental Agencies and will be cancelled.

Once an order is placed online in most cases it CANNOT be cancelled although we will make every effort to do so. If you place an order and decide to cancel it.
1. Email us immediately and
2. Call us immediately if it is during our normal business hours 9 am – 5 pm Eastern Standard Time since a call will get immediate attention and an email may not be viewed promptly. (800)658-1488.   

An order placed online is often released to the local warehouse within minutes of placement. Once the order is released to the local warehouse it is impossible to stop and is considered shipped. All shipped orders must be accepted by the customer upon delivery and the steps to obtain a Return Authorization must be followed.

Please do not refuse an order that could not be cancelled. Refused orders are subject to restocking fees and costs related to inbound and outbound freight charges which will be deducted from refund to credit card payment.

Anyone can resell our products and we do not require any special business license or documentation.

To order tax free please see “Will I Be Charged Sales Tax” above. All brands can be purchased for resale except Hewlett Packard. Sorry, we do not offer price files.

Blind Drop Shipping -We gladly offer Blind Drop Shipping to resellers who want to use us to fulfill orders to their customers at the current website prices. The return address label on the carton and the packing list both will read from “Office Products” with no mention of our name. Please be advised that we can drop ship 

BULK orders but cannot guarantee that the order will ship blind. If you would like to be set up for blind drop shipping please call 800 658-1488.

Market Place Resellers- We do not ship orders directly to FBA even if you provide labels.